Security Operations Center Supervisor

Role Overview

• Manages (24x7) daily operations of the Advocate Security Operations Center
• Oversees shift schedules to ensure safe staffing requirements are maintained throughout the center.
• Manages costs to ensure department budget is met.
• Participates in continual improvement processes by providing input to enhance service quality and improve customer satisfaction.
• Ensures both hardware and software systems are functioning properly.
• Notifies appropriate stakeholders when they are not.
• Serves as the focal point to provide timely communications and secure actionable intelligence to support the protection of people information, property, and infrastructure of Advocate Health and its related interests.
• Provides a daily briefing summary to senior management that identifies critical issues and trending data.
• Uses advanced technology systems in the Security Operations Center for situational awareness, threat management, risk reduction, and investigations.
• Ensures procedures and protocols are in place that enable the timely and effective response to, and management of, incidents, alarms, notifications, calls and other activities related to the Security Operations Center and its role as a Central Monitoring Station (CMS).
• Coordinates with Public Safety Department leaders and other security providers to provide necessary documentation in support of uniformed public safety officer activity (e.g.
• Officer Dispatch, Incident Reporting, etc.).
• Ensures the achievement of appropriate certifications and inspections of the Security Operations Center, its systems, personnel and functions.
• Supervises ASCC Security Operations Center staff and motivates them to accomplish the mission with a high degree of professionalism and skill.
• Manages monthly work schedules for all shifts to ensure staffing requirements.
• Approves all PTO requests to ensure work schedules are met.
• Completes teammate performance evaluations in a timely manner.
• Performs one on one coaching and counseling.
• Administers corrective and disciplinary action when appropriate.
• Rounds on internal customers and coordinates/administrates periodic department/team meetings to exchange information in a timely manner with peers, subordinates and management.

Requirements

• Associate's Degree (or 60 credit hours) in Information Technology, Criminal Justice or similar technical field of study
• At least 3 years of experience in a security Central Monitoring Station, Emergency Operations Center or security Dispatch Center as a front line leader
• Experience responding to alarms such as burglar, fire, etc.
• Monitoring hardware and/or software such as signal receivers, alarm monitoring software; Security and Fire hardware, CCTV, burglar or fire panels;
• Emergency Response protocols and processes (public and private)
• Strong computer skills.
• Ability to type 35-40 wpm.
• Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner.

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short
• and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program