Support and deploy the technical service model for your division, ensuring technical breakdowns are solved within SLA
Set and deliver quality standards for your region through clear objective setting and performance/KPI tracking of your regional Quality team
Support relationships with 3rd party contractors and lead brewers, ensuring regular business reviews and management of any interventions required to deliver against quality KPIs
Support budgets for 3rd party contractors and equipment, working cross functionally to manage in month forecasting & delivery
Understand and consistently apply the controls process of in outlet activity, including the audits and asset management procedures
Lead Events Calendar for your region(s)
Drive regional connectivity between Technical services and Commercial teams
Directly accountable for line managing a team of Quality Executives setting a clear direction/plan
Support the performance management of your regional QEs with regular days in trade, informal and formal coaching, and audits
Responsible for building a positive, diverse and inclusive team culture

Experience of FMCG or other fast moving sector
Technical dispense expertise or strong understanding of dispense environment through working closely with technical teams
Strong understanding of how to contribute to and optimise commercial plans/KPIs through technical delivery
Experience of managing large teams with the ability to motivate, coach and develop high performance
Strong commitment to I&D, creating psychologically safe spaces where differences within the team are valued and leveraged to drive stronger outcomes
Stakeholder engagement and ability to build strong strategic relationships internally and externally across all levels
Ability to create strong and productive team relationships in order to jointly deliver optimal outcomes
Analytical problem solving and decision making with proven track record of delivering continuous improvement
Excellent verbal and written communication
Excellent organisational and planning skills.

Regional Quality Manager – South Coast England

Key skills