Lead end-to-end onboarding experiences for new higher education partners, ensuring a seamless transition from sales to successful product adoption
Develop and execute customized implementation plans aligned with the features available in each Search subscription plan
Serve as a trusted advisor, helping clients integrate College Board tools into their admissions and enrollment workflows
Design and deliver engaging training programs (live, virtual, and in-person) tailored to multiple higher education audiences
Facilitate webinars, workshops, and presentations using Zoom and similar platforms
Develop scalable, self-service resources (guides, videos, toolkits, LMS content) to support ongoing client success
Champion a high-quality customer experience across onboarding, implementation, and training touchpoints
Gather and synthesize client feedback to identify needs and improve training programs and product adoption
Partner cross-functionally with Product, Go to Market, Sales, and Customer Success teams

A bachelor’s degree is required
3-5 + years of experience in onboarding, implementation, training, customer success, or related roles
Strong understanding of higher education admissions, enrollment management, and recruitment challenges and needs
Excellent communication, presentation, and written skills, with the ability to engage diverse audiences
Experience designing and delivering virtual and in-person training, including webinars
A willingness to travel 3
5 times per year to support key events and team initiatives
Experience with CRM and enrollment platforms such as Slate and Salesforce
Familiarity with Highspot, LearnUpon, or other Learning Management Systems (LMS)
Proficiency with Zoom Webinars, Slack, SharePoint, Canva, Drupal, and Jira
Experience creating digital learning content, including video development and editing
Experience using tools like Monday.com or similar systems

Associate Director, Onboarding, Implementation, Training

Key skills