Key skills
Communication
About this role
Role Overview
- Act as a routine contact point, receiving and handling requests for support from internal business users
- Respond to a broad range of support activities by providing information to fulfil requests or enable incident resolution
- Provide first line fault investigation and diagnosis and promptly allocate unresolved issues as appropriate
- Assist with the development of standards, and apply these to track, monitor, report, resolve or escalate issues
- Assist users in defining their access rights and privileges
- Perform security administration tasks and resolve security administration issues
- Investigate minor security breaches in accordance with established procedures
- Contribute to the creation of support documentation
Requirements
- Previous service desk / IT experience desirable but not necessary
- A passion for customer service
- Confident and effective communication skills, both verbal and written
- Comfort working in a highly dynamic, fast-paced and constantly evolving environment
- Strong team ethic
- A hunger for continuous improvement
- A natural talent for seeing the bigger picture and beyond what is in front of them
- Confidence in speaking out when required to do so
- An interest in technology and a restless desire for continuous learning
Benefits
- Diversity and flexible working at Hiscox
- Opportunities for on-the-job career development
- Supportive environment