Administer all duties related to administrative tasks amongst Community Support
Transcribing, assigning, completing SmartRent tasks
Processing applications for new lease, roommate/guarantor add ons
Processing move-ins, move-outs and notice to vacate forms
Handle inbound and outbound calls and provide exceptional customer service
Handle noise related complaints from residents via phone, email and SmartRent
Manage shared inboxes amongst multiple properties with timely responses to resident’s needs
Effectively utilize Salesforce to enter all interactions with residents
Partner with maintenance teams to process move outs and evictions
Process and verify renters’ insurance for expired or expiring policies managed properties
Assist with transfers, affordable housing inquiries and corporate housing inquiries
Coordinate service requests with appropriate community staff, partnering with maintenance and management to ensure follow-through
Follow up with customers in all instances in a timely and professional manner
Timely and accurate completion of assigned touring related tasks and emails
Maintain all documentation in accordance with AvalonBay policy and procedure
Collaborate in both in-person and virtual team environments

A high school diploma or equivalent (GED) is required
At least one year experience in a call center, shared services center, or fast paced operations environment preferred
At least one year experience in customer service or onsite resident service interaction
Proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint) is required
Possesses customer service knowledge and ability to deliver exceptional customer experience, internally and externally
Utilizes written and verbal communication via email and/or phone to address resident concerns/needs during resident lifecycle.

Service Administrator

Key skills