Customer Support Agent, Finnish Market
Malta
Full Time
4 hours ago
$26,000 EUR
No Sponsorship
Key skills
Communication
About this role
Role Overview
- Assist players via email and chat
- Understand players' needs and address issues promptly
- Identify possible Responsible Gambling concerns and risk-related red flags
- Liaise with and escalate cases to external teams to ensure the right solutions are found
Requirements
- Native-level fluency in Finnish (written and spoken)
- Fluency in English at C1 level
- Estonian fluency is a plus
- Excellent communication skills, empathetic, and solution-focused approach
- Analytical mindset with the ability to identify well-being concerns
- Able to handle difficult conversations professionally
- Able to work independently and within a team
Benefits
- Relocation assistance for candidates not currently based in Malta
- Health insurance
- Opportunities for professional growth
- Learning and professional development allowance