Develop bespoke executive narratives for priority customer briefings.
Partner with Sales and account teams to understand customer context, transformation goals, buying committee dynamics, and strategic priorities.
Shape briefing arcs that connect OpenAI capabilities to customer business outcomes.
Translate complex AI concepts into clear, credible, executive-level conversations.
Build repeatable narrative frameworks, briefing modules, and planning tools for the EBC motion.
Partner with Design, Events, Product Marketing, Solutions, Customer Success, and executive stakeholders to create high-quality briefing experiences.
Help prepare internal leaders for strategic customer conversations with clear messaging, talk tracks, and briefing materials.
Identify patterns across customer briefings that should inform broader enterprise narrative, content, or field motions.

Have 10+ years experience building executive-level customer narratives, strategic briefings, innovation programs, transformation workshops, or similar C-suite engagements.
Have a strong track record of turning customer context and complex technology into clear, useful executive conversations.
Have partnered directly with Sales, account teams, customer-facing leaders, executives, design, or strategy teams.
Can operate in ambiguous, high-stakes environments where inputs are incomplete and the story needs to be shaped from first principles.
Bring strong writing, synthesis, and executive communication skills.
Have strong customer empathy and understand what senior enterprise leaders need to hear, discuss, and decide.
Can move between bespoke customer work and repeatable narrative frameworks.

Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend to fuel your professional growth
Daily meals in our offices, and meal delivery credits as eligible
Relocation support for eligible employees
Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

Executive Programs Narrative Lead

Key skills