Associate, Client Enablement

Role Overview

• Work with account executives to amend Airwallex account pricings per the commercial team’s request
• Co-work with solution engineers globally to gather, validate, and apply configuration requests to enable capabilities suiting client business and technical needs
• Collaborate closely with commercial, operations, and product teams to gather, evaluate, and summarize improvement opportunities within platform client onboarding processes
• Develop and manage on-shore functional programs and projects that enable US operational and organizational goals
• Maintain and update customer account settings and pricing throughout the lifecycle of their relationship with Airwallex, ensuring accuracy and consistency across configurations

Requirements

• 5 years of experience in the payment industry or operations at a technology company
• Ability to rapidly understand new products and demonstrate adaptive problem-solving skills
• Strong communication skills and customer service consciousness
• Attention to detail with strong follow-up and good judgment
• A strong team player who thrives working in close collaboration with other teams across time zones

Benefits

• medical, dental, and vision insurance
• 401(k) plan
• short-term and long-term disability
• basic life insurance
• well-being benefits
• 20 paid days of vacation
• 12 paid days of company holidays