Manage platform’s implementation (setup, fine tuning)
Develop and maintain a deep knowledge of the Onclusive Social solutions
Gain an understanding of typical business challenges faced by customers
Platform troubleshooting and Q&A with clients over emails/live chat or screen sharing tools
Monitor key performance metrics across assigned client portfolios
Support during kickoff meetings and strategic business reviews with clients
Proactively identify issues that may impact a project and consult with internal resources to resolve them
Collect feedback and expectations from clients regarding product development
Animate functional trainings on the platform once mastered

2-3 years of experience in client support for enterprise solutions or data/startup customer-facing role
Complete professional fluency in English
2 or 3-year college degree or equivalent required
Subject matter expertise in Social Media Analytics, Digital Marketing, Competitive Intelligence, Knowledge Management, Business Intelligence, Account Management
Outstanding writing and communication skills with strong presentation skills
Positive attitude and competitive, confident personality with strong persuasive skills and customer-focused orientation
Proven track record of success in customer support and retention
Strong technical background

Competitive salary and benefits
Hybrid working
Focus on wellbeing and work life balance including flexible working and mental health support
Access to professional training platforms such as LinkedIn Learning and Coursera
Virtual training sessions with external providers

Customer Success Manager

Key skills