Medical Records Coordinator – Temporary

Role Overview

• Uploading records requests and patient authorization forms including processing medical record requests and provider letters
• Building relationships with providers, patients, and internal teams (Care Navigation, Provider Success, etc.) for the purposes of medical records management
• Assist members with Mental Health Leaves & Accommodations (MHLA) requests, liaising with provider and third parties as needed
• Provide weekly metrics on new, in progress, and completed medical records requests
• Daily duties include responding to emails, supporting inbound and outbound phone calls, and assisting with patient support tickets as needed
• Follow HIPAA guidelines while ensuring the confidentiality of patient PHI
• Maintain a consistent workflow by processing all requests within 24-48 hours of receipt for assigned medical records tickets
• Monitor incoming requests received through various means and subsequently reporting any suspicious release of medical records requests

Requirements

• A minimum of 1 year experience in a similar role
• Advanced understanding of medical terminology, and HIPAA
• Outstanding communication and interpersonal abilities
• Strong attention to detail with excellent organizational and time-management skills
• Experience with Adobe Acrobat/Google Sheets/Google Docs/MS Office
• Comfortable in rapidly changing environments and with constantly evolving responsibilities
• Tech-savvy: very comfortable adopting new technologies and platforms and efficient in tech-related tasks
• Excellent written and verbal communication skills
• Able to multi-task and context switch

Benefits

• This position is not eligible for any non-statutory benefits