Support the migration of manual workflows into automated processes using internal tooling and platforms such as N8N
Translate editorial and client brief requirements into scalable system configurations
Configure and maintain automation workflows for content acquisition, validation, tagging, summarization, and delivery
Develop and document standard operating procedures (SOPs) for automated workflows
Monitor and troubleshoot issues related to workflow automation, data quality, and system performance
Collaborate with internal teams to ensure client requirements are accurately implemented and maintained
Maintain up-to-date documentation of client configurations and communicate updates across teams
Identify opportunities to improve workflow efficiency, scalability, and accuracy
Support vendor-related processes including service evaluation, communication, and invoice reconciliation

Interest in workflow automation, systems configuration, or operational tooling
Familiarity with automation platforms (e.g., N8N) or similar workflow tools
Strong analytical mindset with attention to detail in system setup and monitoring
Ability to clearly document processes and communicate across technical and non-technical teams
Experience supporting or working with third-party vendors (preferred)
Proactive problem-solver with a focus on continuous improvement
Comfortable working in a fast-paced, evolving environment
Proactively incorporate AI tools into day-to-day work to improve productivity and accelerate delivery

Home office stipend, phone and internet reimbursement, coworking membership
Virtual and in-person team bonding (lunches, events, competitions)
Comprehensive medical, dental, vision, disability, and life insurance for employees and dependents
100% premium coverage for individuals on high-deductible plans
24/7 Virtual Care and Employee Assistance Program
Employer-funded HSA contributions and other pre-tax benefits
Quarterly wellness stipend and free Headspace subscription
4+ weeks of PTO, plus paid sick and mental health days
13 paid holidays with the option to swap for personal days
Up to 16 weeks of fully paid parental leave
Transparent pathways for internal mobility and promotion
Bi-annual performance reviews, team workshops, and leadership training
Unlimited access to Coursera and O’Reilly
2 additional PTO days annually for learning and development
Commitment to equity and valuing diverse perspectives
Agile, founder-led company focused on collaboration and innovation

Media Monitoring Automation Specialist, Global Services

Key skills