Key skills
Kong
About this role
Role Overview
- Hand-deliver diamonds to local customers when needed
- Collect diamonds and jewellery from local suppliers, perform quality checks, and prepare items for shipment
- Perform jewellery QC, including checking for manufacturing defects, confirming product specifications (weight, size, finish), and ensuring stones are securely set
- Identify any discrepancies between products received and purchase order specifications (stone quality, metal type, craftsmanship, etc.)
- Inspect jewellery for damage, scratches, loose stones, and overall finishing before dispatch
- Create shipments using the Nivoda platform and send labels to suppliers to ensure timely dispatch
- Receive consolidated shipments via Brinks, UPS, FedEx, etc.
- Mark orders as received in the Nivoda system
- Liaise with suppliers regarding shipments and forward invoices to the finance team
- Assist customer support teams with shipping queries, order updates, and urgent delivery requests
- Support smooth daily operations of the Hong Kong office
- Handle general administrative tasks as needed
- Follow up with carriers (Brinks, FedEx, UPS, etc.) regarding shipment delays
- Process returned diamonds and jewellery from customers
- Contribute to the continuous improvement of local office processes and workflows
Requirements
- Minimum 2 years of diamond and/or jewellery quality control experience
- Experience managing stock or inventory of high-value products
- Strong understanding of jewellery craftsmanship standards, stone setting types, metal types, and common QC defects
- Logistics experience or familiarity with Brinks, FedEx, UPS, and tracking systems (preferred)
- Strong attention to detail
- High levels of honesty, professionalism, and integrity
Benefits
- Opportunity to join a fast-growing global company
- Exposure to international operations and best practices
- Unlimited holiday
- A dynamic, collaborative, and supportive work environment