Calculate and share accurate customer quotations within defined TATs
Ensure speed and responsiveness, as this directly impacts conversion rates
Raise CAD requests and purchase orders with manufacturers
Review and approve CAD files, ensuring alignment with customer requirements before production
Identify and flag discrepancies or potential issues early to avoid rework
Organise and maintain all CAD files systematically for easy access and traceability
Ensure timely receipt of CADs from suppliers and follow up proactively to prevent delays
Manage end-to-end order timelines, from confirmation to delivery
Coordinate closely with manufacturers, QC teams, and logistics partners
Follow up on key production milestones to ensure timelines are met
Manage remakes, repairs, resizing, and order modifications
Handle customer escalations with a solution-oriented approach
Resolve issues proactively to minimise delays and impact
Maintain accurate, real-time updates across all systems and trackers
Ensure complete visibility of order status at every stage
Identify gaps, inefficiencies, and recurring issues
Suggest and implement process improvements to drive scalability and efficiency

3+ years of experience in operations, preferably in a high-volume or fast-paced environment
Strong Excel / Google Sheets proficiency — ability to build and manage complex trackers, formulas, and reports with ease
Highly data-driven — comfortable analysing operational data to track performance, identify patterns, and make informed decisions
Strong numerical and calculative aptitude — able to accurately compute quotations, margins, and order metrics
Proven track record in operationally heavy roles with hands-on coordination, order management, or supply chain experience. You must excel at managing diverse stakeholders while delivering results within high-pressure, time-sensitive environments
Experience in jewellery, diamonds, or luxury goods is preferred — but not mandatory; a strong willingness to learn the industry is welcome.
Strong interest in jewellery and the luxury goods industry
Ability to think critically and learn quickly in a fast-paced environment
Comfortable working with technology, tools, and data on a daily basis
Clear and confident communication skills (written and verbal)
Highly organised and detail-oriented, with the ability to manage multiple priorities
Proactive mindset with strong ownership of tasks and outcomes

Jewellery Operation Executive

Key skills