Manage inbound and outbound shipments to and from India, including documentation, carrier coordination, and exception handling.
Coordinate with suppliers across Mumbai and Surat for timely drop-offs and collections.
Own end-to-end fulfilment for Nivoda Express — managing the full order lifecycle from QC to final dispatch & returns.
Take complete ownership of Nivoda's physical stock of diamonds and gemstones, including inventory audits and reconciliations.
Handle returns, damaged goods, and shipment exceptions with precision and proper documentation.
Generate monthly and quarterly operational reports covering shipment volumes, collection performance, and carrier KPIs.
Own the creation, maintenance, and continuous improvement of SOPs across the fulfilment function — ensuring processes are clear, current, and consistently followed.
Contribute to Business Requirements Documents (BRDs), identify operational gaps, and lead process improvement initiatives that raise the bar for efficiency and accuracy across the fulfilment team.

3–4 years of experience in logistics, supply chain, or operations.
Strong data analysis skills with the ability to generate clear, structured reports.
Excellent command of Excel — pivot tables, VLOOKUPs, etc.
Ability to thrive in a fast-paced environment while prioritising high-value shipments and tasks with precision.
Exceptional attention to detail, ensuring every item is handled with care and exacting standards.
High level of professionalism, discretion, and integrity when managing valuable assets.
Alignment with Nivoda's company values, culture, and commitment to excellence.

Senior Fulfilment Executive

Key skills