Key skills
SaaSCommunication
About this role
Role Overview
- Deliver live and virtual trainings covering platform fundamentals, features, and best practices.
- Support global webinar programs, office hours, and recurring training cadences.
- Use standardized curriculum and materials to ensure consistent delivery quality.
- Adapt sessions to different customer audiences and experience levels.
- Collect and share training feedback to inform curriculum improvements.
- Use the LMS for enrollments, session logistics, and engagement tracking.
- Identify content gaps and escalate needs to Product Education.
- Provide enablement insights to Product, CS, and Support teams.
- Assist in delivering customized training sessions aligned to SAG customer workflows and goals.
- Build and maintain customer-specific Help Centers for SAG customers.
- Ensure customers have a centralized, tailored education hub.
Requirements
- 1+ years experience in customer enablement, training, implementation, or CS in SaaS.
- Proven experience delivering live customer training.
- Strong written communication and documentation skills.
- Comfort balancing standardized and customized enablement.
- Highly organized and execution-focused. Nice to have:
- Familiarity with LMS and knowledge base platforms.
- Experience supporting enterprise customers.
Benefits
- People: work with talented, collaborative, and friendly people who love what they do.
- Guidance: utilize our learning platform to fully get the training and tools you’ll need to become successful here from your first day with us.
- Surprise meal stipends: work from home can’t stop the enjoyment of someone else making a meal for you!
- Work/life harmony: 26 days vacation, floating and set holidays, wellness allowance, and paid parental leave.
- Medical insurance, life insurance, and business travel insurance
- Stock options as part of our equity-sharing program.
- Comprehensive perks program providing stipends for cell phone and internet, home office setup, mental wellness, professional development and tuition reimbursement, plus occasional company-funded meal opportunities throughout the year.