Serve as a senior point of resolution for escalated, complex, and high-dollar billing issues
Perform detailed root cause analysis on denials, rejections, underpayments, payment-posting anomalies, and configuration errors
Identify and capture all affected claims and accounts when a systemic issue is found
Partner daily with multiple teams to resolve issues that span team boundaries
Execute and verify account setup and configuration changes
Act as a subject matter expert and escalation resource for the broader RCM organization
Communicate efficiently and professionally with clients on escalated matters
Manage a high volume of concurrent tasks against productivity and completion-rate targets

5+ years' billing experience
Minimum five (5) years in a fast-paced, high-volume medical billing / revenue cycle role
Proven multitasking ability
Demonstrated success managing many concurrent priorities and escalations at once, under time pressure, without dropping details
Detailed root cause analysis
Strong cross-team collaboration
Multiple billing systems
Professional, client-ready communication
Fluent English
Excellent organizational skills
Executive communication experience
Subject matter expert
Fast learner
Flexible availability
Goal-driven

Senior Revenue Cycle Specialist

Key skills