Supervise and manage the intake teams who triage calls, facilitate the enrollment process, and conduct benefits investigation.
Establish, monitor, analyze and report on KPI’s related to effective patient access processes and initiatives.
Selects, hires, leads and develops departmental associates; provides training, feedback and development opportunities; coaches associates to ensure their success; manages performance.
Collaborates with call center management staff to execute programs to facilitate conversion, compliance and adherence.
Coordinate and manage special projects which will frequently be cross-functional in nature.
Presents to external audiences (primarily healthcare providers and insurers).

Bachelor’s Degree or equivalent work experience to include supervisory or applicable professional leadership experience.
Without bachelor’s degree – applicable professional leadership experience that highlights the ability to lead, motivate and interact in a telephone-focused team setting.
3-5 years of financial assistance
1-3 years of specialty pharmacy or pharmacy insurance preferred
3-5 years of supervisor or lead experience
Professional level knowledge of customer care techniques and processes.
In-depth understanding of insurance plans and benefit structures.
Been involved in or managed special projects in a call center or similar environment.

Program Supervisor, Patient Services

Key skills