Credit Control Assistant – 12 Months FTC

Role Overview

• Manage and collect outstanding client invoices in accordance with agreed processes and timescales.
• Build and maintain strong client relationships, balancing effective debt recovery with positive client engagement.
• Investigate and resolve invoice queries promptly, working closely with Fee Earners and Clients.
• Ensure accurate allocation of client receipts in collaboration with the Legal Cashiers Team.
• Liaise with the Billing Team to arrange amendments to bills where required.
• Ensuring the team leader is aware of any issues that arise and that significant issues are escalated to the Client Relationship Manager in a timely manner.
• Provide clear and accurate analysis of outstanding debt to Clients and Fee Earners.
• Monitor overdue accounts and recommend actions to keep overdue percentages within target.
• Contribute to process reviews, identifying and recommending improvements.

Requirements

• Strong attention to detail with excellent numeracy skills.
• Proven ability to manage time effectively and prioritise workload.
• Confident IT skills, including proficiency in Excel and other Microsoft Office applications.
• Professional communication skills with the ability to engage effectively with clients and colleagues.
• A strong team player with a collaborative approach, willing to support colleagues when needed.

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation