Bachelor’s degree + 3 years of application support experience OR Associate degree + 7 years experience OR High school diploma + 11 years experience
Experience supporting enterprise applications in a production environment
Strong troubleshooting and problem‑solving skills
Understanding of SDLC and change management processes
Experience with Oracle Utilities C2M, CCS, or CIS platforms
Knowledge of utility billing and meter‑to‑cash processes
Experience with integrations, APIs, or SaaS/cloud applications
Familiarity with ServiceNow or similar ticketing systems
Experience with testing, upgrades, and release management

Medical, Dental, and Vision Plans with HSA and FSA options.
Group Life and Long‑Term Disability Insurance.
Cafeteria plan and flexible benefits program
Wellness program with incentives and benefit credits through Know Your Number® participation
Onsite Gym and Onsite Medical Facility.
Pension through the NC Local Government Employees’ Retirement System.
401(k) Match Retirement Plan.
457 Plan for additional retirement savings.
Paid Holidays and PTO with rollover options.
Employee Assistance Program (EAP)
Mentorship and career development programs, and opportunities for advancement.

Oracle Application Analyst, C2M, CCS

Key skills