Success Coach Coordinator

Role Overview

• Serve as the Student Success leader across all three schools, ensuring consistency and fidelity of implementation
• Directly supervise and manage Success Coaches including hiring input, onboarding, coaching, and performance management
• Supervise and develop Success Coaches, including coaching, feedback, and performance management
• Design, implement, and monitor Student Success programming aligned to onboarding and engagement frameworks
• Lead and manage re-enrollment efforts across all three schools, ensuring a coordinated, data-driven approach to retaining students year over year
• Partner with school leadership and Operations to execute re-enrollment campaigns, including communication plans, outreach to undecided/unknown families, and tracking of return intent
• Act as a mentor and role model for staff, building a culture of accountability and student-centered support
• Step in to support or backfill coaching responsibilities as needed
• Lead the design and execution of a comprehensive onboarding experience for all new students and families
• Ensure consistent implementation of welcome calls, including expectations setting, relationship building, and early barrier identification
• Oversee and support the facilitation of live Orientation sessions for students and families, ensuring high attendance and engagement
• Develop and implement Parent University sessions to equip families with tools, resources, and confidence to support student success in a virtual environment
• Establish clear onboarding milestones (e.g., welcome call, first login, orientation completion, first assignment submission, live session attendance) and ensure accountability across teams
• Design and maintain tracking systems to monitor new student engagement, participation, and early risk indicators
• Analyze onboarding data to identify trends, gaps, and opportunities for improvement across schools
• Partner with Enrollment, Operations, and Academic teams to ensure a seamless transition from enrollment to active academic engagement
• Implement proactive outreach strategies for students who do not engage within the first days/weeks of enrollment
• Lead the development and execution of tiered outreach and intervention systems
• Oversee identification of disengaged students and ensure timely, effective interventions and Success Plan implementation
• Partner with Principals, Counselors, and staff to address academic, attendance, and behavioral barriers
• Ensure alignment between engagement efforts, re-engagement strategies, and graduation pathways
• Support implementation of PBIS and other student motivation/recognition systems
• Ensure consistent processes, expectations, and communication
• Standardize best practices while allowing for school-level customization
• Serve as the primary escalation point for student success and engagement concerns
• Collaborate with the Executive HOS to align strategy, priorities, and outcomes across schools
• Monitor and analyze student engagement, attendance, and performance data across all schools
• Track and report key metrics, identifying trends and areas for improvement
• Drive data-informed decision-making and continuous improvement cycles
• Ensure accurate data entry and integrity within systems (e.g., PowerSchool and other platforms)
• Oversee daily workflow and task management for the Success Team
• Ensure clear communication of priorities, deadlines, and expectations
• Support staff evaluations through data collection, observation, and feedback
• Facilitate team meetings, professional development, and training

Requirements

• Bachelor’s Degree in Education, Social Services, or related field (required)
• 4+ years of experience in a K–12 educational setting (virtual experience preferred)
• Demonstrated experience leading teams and managing programs
• Strong knowledge of student onboarding, student engagement strategies, and intervention systems
• Proficiency in Microsoft Office and Google Suite
• Ability to analyze data and translate insights into actionable plans
• Excellent communication, organization, and critical thinking skills
• Ability to manage multiple priorities across schools in a fast-paced environment
• High level of professionalism, discretion, and sound judgment

Benefits

• Paid time off
• Retirement contributions
• Optional Basic Life and AD&D insurance
• Voluntary life insurance (employee, spouse, child)
• Discounted childcare at Early Learning Academies locations
• Medical, dental, and vision insurance
• Employee Assistance Program
• Voluntary short-term disability insurance
• Voluntary long-term disability insurance
• Career advancement opportunities throughout Pansophic Learning and our strong network of 4,000+ instructors and education professionals