Respond to customer inquiries and requests through our live chat platform in a timely and professional manner
Provide accurate and helpful information about our products, services, and promotions
Process customer orders and track shipments
Troubleshoot and resolve customer issues and complaints, escalating to the appropriate team members when necessary
Maintain a high level of product knowledge and stay up-to-date on company policies and procedures
Collaborate with our sales and customer service teams to ensure a seamless customer experience
Meet and exceed performance targets for response time, customer satisfaction, and sales goals

High school diploma or equivalent required; some college or relevant experience preferred
Minimum of 1-2 years of customer service experience, preferably in a remote or call center environment
Excellent communication skills, both written and verbal
Strong problem-solving and critical thinking skills
Ability to multitask and prioritize in a fast-paced environment
Proficient in computer and internet use, with the ability to quickly learn new software and systems
Experience with live chat platforms and CRM systems is a plus
Flexible schedule with the ability to work evenings, weekends, and holidays as needed

Live Chat Representative

Key skills