Actively engage in daily virtual meetings with the Implementation Team, franchisees, and cross-functional stakeholders to provide support and facilitate progress on implementation initiatives
Coordinate Implementation Plans for franchise locations
Communicate effectively and efficiently with all stakeholders and departments
Utilize Salesforce and Google Sheets as the primary tools for case management, record-keeping, and implementation status tracking. Auditing and updating as needed.
Coordinate with other departments to ensure a smooth and efficient rollout of operations for franchise locations
Request information and follow up with stakeholders and departments in a professional and timely manner
Facilitate introductions to establish connections between franchisees, vendors, and internal departments, including follow-up to confirmation of completion
Regularly audit and perform quality checks on key implementation spreadsheets, resolving issues as needed
Coordinate the organization and filing of franchise implementation documentation, such as forms and acknowledgments, in the designated cloud storage and CRM systems
Proactively manage the implementation team’s shared email account, triaging incoming messages and routing them to the appropriate stakeholders
Address and respond to franchisee email inquiries ensuring consistent and accurate responses through partnering with the Implementation Team

1-3 years of experience in a project coordination or implementation role preferred
Strong organizational and time management skills to meet deadlines in a fast paced environment
Excellent communication and interpersonal skills including but not limited to phone and email etiquette
Problem-solving mindset to identify and troubleshoot issues proactively
Knowledge of Microsoft Office and Google Suite
Experience with Salesforce a plus
Able to handle multiple tasks or projects at one time meeting assigned deadlines
Ability to establish and maintain effective working relationships fostering teamwork
Strong customer service-oriented approach and ability to effectively communicate with internal and external stakeholders
Strong attention to detail with a proactive approach to follow-through.

Implementation Coordinator

Key skills