Provide on-site support during new account startups, transitions, and shutdowns.
Step in to temporarily support vacant frontline leadership roles (non-managerial).
Execute standard operating procedures and ensure alignment with company expectations.
Identify and/or solve operational issues with the account(s) by implementing continuous improvement and LEAN initiatives.
Serve as a customer-facing representative to support service delivery and issue resolution.
Collaborate with site teams and regional leaders to ensure customer satisfaction.
Participate in customer meetings and assist with service recovery efforts.
Promote and reinforce safety protocols and compliance with DOT and company standards.
Assist with regional growth initiatives, including onboarding new customers or expanding services.
Support implementation of new processes, tools or technologies.
Participate in pilot programs and special projects.
Provide short-term coverage for key roles during absences or vacancies.

H.S. Diploma/GED in General
Bachelor's Degree in Business, Logistics, Supply Chain, Transportation
3 years or more in customer interaction
5 years or more in relevant experience in supply chain, logistics, transportation, warehouse or industry related field
3 years or more in DOT regulations and Safety practices
2 years or more in supporting multi-sit operations
Excellent knowledge of Transportation

comprehensive health and welfare benefits
medical, prescription, dental, vision, life insurance and disability insurance options
paid time off for vacation, illness, bereavement, family and parental leave
tax-advantaged 401(k) retirement savings plan

Regional Support Manager – Dedicated Transportation

Key skills