Key skills
Remote Work
About this role
Role Overview
- Provide Level 1 technical support
- Install, configure, and maintain IT equipment
- Diagnose and resolve technical incidents
- Assist users with the use of IT tools and applications
- Apply updates and patches
- Document interventions
Requirements
- DEC or post-secondary diploma in IT, or equivalent
- 0–5 years of experience in IT
- Basic knowledge of networking and systems
- Strong customer service skills
- Attention to detail, autonomy, and good organizational skills
Benefits
- Remote work and flexibility to accommodate family commitments
- An entrepreneurial culture that encourages creativity and innovation
- Flexible hours (depending on type of employment contract)
- Sick leave and leave for family-related events
- Provision of suitable IT tools and equipment
- A rewarding and motivating workspace
- Social and environmental initiatives
- Workplace learning program
- Career development opportunities