About this role

Provide solutions to customers to make them successful using our products.
Troubleshoot customer environments and engage in active triaging with customers
Participate in on-call rotation for weekend coverage
Provide feedback to the product development teams on customer needs and pain points.
Build out our monitoring and alerting systems.
Build and maintain automation to ensure daily operational tasks are handled as efficiently as possible.
Help direct the architecture of the products and contribute where possible.
Own the customer experience, working directly with customers to prioritize and solve issues, meet SLAs, and provide “white glove” guidance on the path to production.
Participate remotely within a fully distributed team.
Enhance and enrich customer documentation
Work with the latest technology and multi-cloud implementations

5 years of experience, preferably with large, complex cloud infrastructures operating at scale
3 years of experience with Kubernetes
Experience managing a Production distributed system with at least one major cloud provider (one or all: AWS, GCP, Azure)
Strong Linux experience
Knowledge of how to operate and monitor issues for distributed systems
Previous experience in handling customers issues (internal or external)
Strong communication skills
DevOps or CI/CD experience
Python scripting
Good troubleshooting Skills

Customer Reliability Engineer – Infrastructure

Key skills