Central point of contact for our customers: You will support our clients with their ongoing loans and insurance policies and assist them with all relevant matters.
Active support for payment difficulties: In telephone and written contact with customers in challenging financial situations, you provide important support to our investors.
Tailored solutions for borrowers: You work together with our borrowers to develop appropriate repayment solutions and contribute to long-term, stable customer relationships.
Handling a wide range of customer inquiries: Whether by email, chat, post, or phone, you respond competently, reliably, and with a service-oriented approach.
Collaboration with external partners: You manage correspondence with our external service providers in receivables management and ensure a smooth flow of information.
Interface function within the company: You work closely with upstream and downstream departments to ensure efficient forwarding and processing of customer issues.
Internal voice of our customers: You represent our customers’ interests within the company and help improve processes and decisions from a customer perspective.

Qualified training and professional experience: You have completed commercial vocational training (or an equivalent qualification) and have at least 3 years of relevant experience in debt management, customer service, or the banking sector.
Strong passion for customer satisfaction: You enjoy interacting with people and are committed to creating positive customer experiences.
High level of commitment and motivation: You work proactively, reliably, and bring a positive attitude to your daily work.
Strong affinity for digital platforms: You feel comfortable in online environments and can see things from both the customer’s and technical systems’ perspectives.
Excellent communication skills and empathy: Your sociability and empathetic nature help you engage professionally with a wide range of people.
Very good German skills, spoken and written: You express yourself clearly, confidently, and understandably in both oral and written German.
Composure in challenging situations: Even during difficult conversations or periods of increased workload, you remain calm and solution-oriented.

Flexibility for your life: Enjoy family-friendly working hours and a generous home-office policy so you can remain agile and flexible in every life situation.
Ergonomic work environment: For your days in the office we provide ergonomic workstations that offer a comfortable and healthy setup.
Autonomous work: Short decision-making paths allow you to work independently and contribute your ideas — with us you have room to take responsibility.
Grow with us: Develop your potential with numerous opportunities for shaping your role and personal development, and an annual development budget to achieve your professional and personal goals.
Team fun: Team spirit matters — we regularly host events and parties where fun is part of the program.
Mobility of your choice: Whether a season train ticket or a parking space — we support you in choosing your preferred mobility option.
Stay active: Keep fit with a discounted membership at Fitness First or Urban Sports Club or use our on-site fitness room to stay active after work and support your work-life balance.
Secure your future: Plan long-term — we offer contributions to company pension schemes to help secure your future.
Individual offers: We take your personal situation into account — whether you are a parent or enjoy traveling, we offer tailored benefits that fit your life.

Customer Management Agent

Key skills