Conduct Sales Rep to OBC customer transition meeting to handle onboarding process
Review and verify all customer set up information is accurate
Contact customer prior to delivery to confirm delivery date
Verify in MAS container has been delivered and review routing to confirm service day
Contact customer to confirm receipt of container and review scheduled service day
Follow up with customer after first service to confirm was completed to their satisfaction
Contact customer to review invoice, ensure service levels are correct, review contamination charges etc.
Conduct OBC to account manager customer transition meeting to handle future needs and concerns

Account Success Representative

Key skills