Key skills
SalesforceJiraCommunication
About this role
Role Overview
- Handling customer inquiries via email, chat, and phone in 1st-level support
- Providing friendly, professional, and efficient resolution for each inquiry
- Technical setup for orders such as creating user accounts or assigning licenses
- First-level troubleshooting and accurate documentation for 2nd-level support
- Improving the knowledge base by documenting recurring questions and solutions
Requirements
- 1–2 years of practical experience in customer support (internships or student positions welcome)
- Good technical understanding and the ability to quickly learn new tools and processes
- Strong communication skills and customer service orientation; able to remain friendly and structured in stressful situations
- Self-organized, digitally savvy, and reliable work style with great attention to detail
- Experience with tools such as Zendesk, Jira, Salesforce, or similar systems — or a quick grasp of new platforms
- Fluent German at native level and English at least B2 level
Benefits
- 25 days of annual leave
- Office closed on Christmas Eve and New Year’s Eve
- Support for social engagement with two paid days off per year
- Subsidy for sports, lunch, or public transport up to €50/month
- Flexible working hours and the option for workation within Europe
- Ongoing improvement of our support processes