Lead day-to-day team operations by monitoring productivity, quality, and performance in a high-volume revenue cycle environment.
Coach, mentor, and develop colleagues by providing guidance, support, and best-practice expertise on core responsibilities and escalations.
Create, maintain, and enhance job aids, workflows, and policy and procedure documentation to support consistency and compliance.
Generate and analyze reports to identify trends, improve performance, and support achievement of functional goals.
Drive tracking and trending efforts to resolve unbilled issues and ensure timelines and deliverables are met.
Build strong partnerships with internal and external stakeholders, including vendors, front-end operations, and payer relations teams, to promote compliance and operational success.
Hire, onboard, train, and retain top talent needed to meet performance goals and business objectives.
Manage key administrative leadership responsibilities, including payroll, timesheet review, interviewing, and performance management.

1+ year of experience in insurance billing, collections, accounts receivable, health plan claims processing or adjudication, or a related healthcare insurance field.
1+ year of leadership experience with a demonstrated ability to guide team performance and support employee development.
Experience with Medicare Part B documentation verification, billing, and/or collections.
3+ years of experience in insurance billing, collections, accounts receivable, health plan claims adjudication, or a related healthcare insurance field.
Proven ability to coach, develop, and inspire employees while setting meaningful team goals that drive performance.
Strong problem-solving skills with the ability to identify creative solutions and foster innovation within the team.
Exceptional organizational skills with the ability to prioritize effectively, manage multiple responsibilities, and deliver results.
Strong presentation, written, verbal, and interpersonal communication skills.
Advanced proficiency in Microsoft Office applications, particularly Excel.
Ability to interpret, translate, and analyze large data sets to support informed decision-making.
Rhode Island Pharmacy Technician License (Tech II)
CPhT Certification by PTCB
Education Verifiable High School Diploma or GED required
Associate’s Degree preferred

Medicare Part B Operations Supervisor, Revenue Cycle

Key skills