Business Analyst

Role Overview

• Stakeholder engagement — Engage with business stakeholders to gather, validate, and document business needs.
• Requirements definition — Translate business goals into detailed functional and non functional requirements.
• Workflow and process design — Collaborate with system specialists to define and refine functional workflows and business processes.
• Process–system alignment — Ensure alignment between business processes and system capabilities.
• Impact and dependency analysis — Assess the impact of proposed changes on dependent systems, integrations, and interfaces.
• Risk identification — Identify functional risks and propose mitigation strategies across digital platforms.
• Amadeus service evaluation — Analyze Amadeus APIs and web services to determine suitability for business scenarios.
• Use case validation — Ensure comprehensive coverage of business use cases through appropriate service selection.
• Integration and orchestration — Work with middleware teams to design service orchestration logic and integration flows.
• Systems integration — Support seamless integration between front end systems, middleware, and Amadeus services.
• API design collaboration — Collaborate with technical architects to define API endpoints and service contracts.
• Data and domain modeling — Contribute to discussions on domain and data model changes required for implementation.
• Documentation — Prepare use case documents, functional flow diagrams, and API/UI mapping documentation.
• Development support — Provide clarification and support to development teams throughout implementation.
• Quality assurance support — Review test cases, validate regression scenarios, and support test data creation.
• Defect and issue management — Prioritize defects based on business impact and collaborate on root cause analysis.
• Incident and change management — Create and manage Incident Reports (IRs), Problem Tracking Reports (PTRs), Change Proposals (CPs), and Work Orders (WOs) for Amadeus systems, ensuring traceability and timely resolution.

Requirements

• Airline reservation expertise — Deep understanding of booking flows, fare structures, ancillaries, manage-booking processes, and customer journey touchpoints.
• eCommerce analysis — Experienced in analyzing and optimizing airline eCommerce platforms across web and mobile channels.
• System integration knowledge — Strong understanding of booking engine integrations, payment gateways, ancillary services, and personalization features.
• Functional gap analysis — Skilled in identifying functional gaps, improving user experience, and aligning platform capabilities with business objectives.
• Technical tools proficiency — Proficient in Postman and SQL for API testing and data validation.
• Change leadership — Proactively leads change initiatives, drives stakeholder alignment, and supports adoption of innovative solutions.
• Work management tools — Experienced with Jira, Confluence, and Azure DevOps for planning, tracking, and documentation.
• Cross functional collaboration — Builds strong working relationships with stakeholders, developers, testers, and product owners.
• Communication skills — Excellent communication and collaboration abilities across technical and non-technical teams.
• Language proficiency — Strong command of English in both written and verbal communication.
• Documentation & presentation — Produces clear documentation, delivers effective presentations, and collaborates confidently with global teams.
• Preferred, but not required
• Cryptic command proficiency — Proficient in using cryptic commands and reflection tools across airline systems such as Amadeus and Sabre.
• Troubleshooting expertise — Skilled in interpreting and resolving cryptic entries related to bookings, fare rules, SSRs, and ticketing.
• Process improvement mindset — Passionate about identifying opportunities for process optimization and system enhancements.
• Agile methodology — Strong working knowledge of Agile practices, including sprint planning, backlog refinement, and iterative delivery.

Tech Stack

• Azure
• SQL

Benefits

• Travel Perks: Enjoy discounted travel opportunities around the world with SAS.
• Health & Wellness: Access to health and wellness benefits, including a newly renovated gym with complimentary classes such as CrossFit and yoga.
• Discounts: Receive discounts from a wide range of brands, as well as on transportation to and from airports, airport shops, hotels, and car rentals.
• Work Environment: Our office location in Frösundavik offers a vibrant workspace with a restaurant, café, and easy access to outdoor activities in Hagaparken and Brunnsviken. Engage in running, tennis, outdoor gym sessions, kayaking, and stand-up paddling with equipment available free of charge.
• Convenient Commute: Benefit from a non-stop bus service connecting our office to Solna station, and commuter trains, alongside a network of cycle paths.