Ensure the service desk support teams deliver professional, customer-focused, and high performing support
Maintain, improve, and regularly report on infrastructure support methods, standards, and KPIs & SLAs across all supported hardware and software
Continuously review the enterprise and services supported for issues or efficiencies, proactively working with the client to inform them and make recommendations for service improvement
Assist with the development and implementation of business continuity and service recovery plans and activities
Lead the development of standard support procedures and documentation to ensure the supportability and availability of the infrastructure
Develop and maintain effective working relationships with the users and process owners, outside partners and vendors and key business stakeholders
Provide coaching and mentoring to team members to ensure that all objectives and commitments are fulfilled in line with expectations, agreements and standards

Great people and culture
Career growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
Interesting work – Be part of exciting projects while accessing all the latest technologies
Flexible environment – A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness

Global Service Desk Team Lead

Key skills