Associate Technology Officer

Role Overview

• Provide frontline technical support to staff for devices and standard applications.
• Troubleshoot hardware, software, and peripheral issues across a hybrid workforce.
• Maintain and update the IT asset register, ensuring accurate tracking of equipment lifecycle and assignments.
• Manage onboarding and offboarding processes, including device (Both Windows and Mac OS) provisioning, account creation, and system access.
• Administer endpoint access, permissions, and user lifecycle management across AFG systems.
• Maintain and update the central Configuration Management Database (CMDB) to ensure accurate configuration records of IT assets and services.
• Support business units with application configuration, customization, and optimize and enhance day-to-day use.
• Assist with application integration, including tools such as Zendesk, to ensure seamless workflows and automation.
• Collaborate with other technology teams to enhance system performance and user experience.
• Act with honesty, integrity, due skill, care and diligence and in the best interest of stakeholders and customers at all times.
• Contribute to AFG’s customer-focused culture and be accountable for ensuring positive customer outcomes and responsible lending practices are adhered to.
• Deal with all legislative and regulatory bodies in an open, constructive and cooperative way.
• Identify potential key risk areas and compliance issues, reporting and escalating concerns appropriately.
• Take reasonable steps to prevent matters arising that would adversely affect the economic standing or reputation of the organisation

Requirements

• Minimum 3 years of experience in being an Associate Technology Officer or related role
• A strong interest in IT service delivery, systems administration, or business applications.
• Exposure to low-code/no-code platforms (e.g. Microsoft Power Platform, Zendesk).
• Demonstrated willingness and strong commitment to supporting both Mac and Windows operating systems.
• Exceptional communication skills, with the ability to simplify complexity.
• Confident engaging both technical and non-technical audiences with clarity.
• Collaborative and people-first, with a mindset that puts process second and technology third.
• Curious and committed to continuous learning and growth.
• Focused on delivery, pragmatic and dependable. Proven ability to follow through and deliver outcomes
• Exposure to using or troubleshooting Mac operating system.
• Exposure to using Netskope.
• Exposure to or understanding of IT support or service desk environments, ideally aligned with ITIL practices.
• Familiarity with Jira Service Management (JSM) or similar service management tools is beneficial.
• Basic understanding of Microsoft 365 (e.g. Outlook, Teams, SharePoint) with a willingness to develop admin and support skills.
• Experience using or troubleshooting Windows 11 operating systems, either academically, personally, or professionally.
• Awareness of Azure Active Directory concepts such as user accounts and access control is an advantage.
• Interest in maintaining IT asset records and understanding how systems and configurations are tracked (CMDB).
• Exposure to or interest in business application platforms (e.g. Zendesk, Power Platform, or similar).

Tech Stack

• Azure

Benefits

• Bachelor’s Degree in Information Technology, Computer Science, Engineering or related
• ITIL Foundation certification or familiarity with ITIL concepts.
• Microsoft certifications (e.g. Microsoft 365 or Azure).
• Participation in internships, industry projects, or tech-focused extracurricular activities
• Diploma or Certificate in Information Technology, Networking, or Systems Administration.