Provide frontline technical support to staff for devices and standard applications.
Troubleshoot hardware, software, and peripheral issues across a hybrid workforce.
Maintain and update the IT asset register, ensuring accurate tracking of equipment lifecycle and assignments.
Manage onboarding and offboarding processes, including device (Both Windows and Mac OS) provisioning, account creation, and system access.
Administer endpoint access, permissions, and user lifecycle management across AFG systems.
Maintain and update the central Configuration Management Database (CMDB) to ensure accurate configuration records of IT assets and services.
Support business units with application configuration, customization, and optimize and enhance day-to-day use.
Assist with application integration, including tools such as Zendesk, to ensure seamless workflows and automation.
Collaborate with other technology teams to enhance system performance and user experience.
Act with honesty, integrity, due skill, care and diligence and in the best interest of stakeholders and customers at all times.
Contribute to AFG’s customer-focused culture and be accountable for ensuring positive customer outcomes and responsible lending practices are adhered to.
Deal with all legislative and regulatory bodies in an open, constructive and cooperative way.
Identify potential key risk areas and compliance issues, reporting and escalating concerns appropriately.
Take reasonable steps to prevent matters arising that would adversely affect the economic standing or reputation of the organisation
Requirements
Minimum 3 years of experience in being an Associate Technology Officer or related role
A strong interest in IT service delivery, systems administration, or business applications.
Exposure to low-code/no-code platforms (e.g. Microsoft Power Platform, Zendesk).
Demonstrated willingness and strong commitment to supporting both Mac and Windows operating systems.
Exceptional communication skills, with the ability to simplify complexity.
Confident engaging both technical and non-technical audiences with clarity.
Collaborative and people-first, with a mindset that puts process second and technology third.
Curious and committed to continuous learning and growth.
Focused on delivery, pragmatic and dependable. Proven ability to follow through and deliver outcomes
Exposure to using or troubleshooting Mac operating system.
Exposure to using Netskope.
Exposure to or understanding of IT support or service desk environments, ideally aligned with ITIL practices.
Familiarity with Jira Service Management (JSM) or similar service management tools is beneficial.
Basic understanding of Microsoft 365 (e.g. Outlook, Teams, SharePoint) with a willingness to develop admin and support skills.
Experience using or troubleshooting Windows 11 operating systems, either academically, personally, or professionally.
Awareness of Azure Active Directory concepts such as user accounts and access control is an advantage.
Interest in maintaining IT asset records and understanding how systems and configurations are tracked (CMDB).
Exposure to or interest in business application platforms (e.g. Zendesk, Power Platform, or similar).
Tech Stack
Azure
Benefits
Bachelor’s Degree in Information Technology, Computer Science, Engineering or related
ITIL Foundation certification or familiarity with ITIL concepts.
Microsoft certifications (e.g. Microsoft 365 or Azure).
Participation in internships, industry projects, or tech-focused extracurricular activities
Diploma or Certificate in Information Technology, Networking, or Systems Administration.