Key skills
CommunicationRemote Work
About this role
Role Overview
- Support healthcare providers by handling both administrative and clinical duties
- Respond to patient portal messages related to medication side effects and usage
- Assist with basic nursing triage and patient inquiries
- Provide support to ensure smooth patient communication and care coordination
- Respond to patient inquiries with professionalism and empathy, ensuring excellent patient experience
- Adhere to HIPAA and all relevant healthcare privacy and safety regulations
Requirements
- Minimum of 4 years of experience in a professional setting
- Minimum of 2 years of experience in a professional remote work environment
- Strong organizational, research, and administrative skills
- Experience managing calendars and scheduling across multiple time zones
- Familiarity with Google Workspace (GSuite) tools (Docs, Sheets, Slides, Drive, Gmail, Calendar)
- High emotional intelligence, maturity, and demonstrated business acumen
- Excellent written and verbal communication skills in English
- Comfort asking supervisors for clarity, deadlines, and priority-setting when not explicitly communicated
- Proficiency in Microsoft Office Suite and virtual meeting platforms (Zoom, Teams)
Preferred
- Licensed healthcare professional (RN, LVN, MA)**
- Valid state licensure and ability to practice telehealth in assigned regions**
- Prior experience in telemedicine, clinical practice, or patient care strongly preferred**
- Strong communication and active listening skills, with the ability to explain medical terms clearly to patients**
- Proficiency with telehealth platforms, EHR systems, and digital communication tools**
- Ability to work independently while collaborating with a remote healthcare team**
- Demonstrated empathy, professionalism, and patient-centered approach**
Preferred Skills
- Multistate licensure for broader telehealth coverage**
- Bilingual or multilingual communication skills**
- Experience with chronic disease management, urgent care, or behavioral health
Minimum Technical and Work Environment Requirements:
- Internet Connection:
- Primary internet connection with a minimum speed of 15 Mbps.
- Backup internet connection with at least 10 Mbps.
- Backup connection must be capable of supporting work during a power outage.
- Primary Device:
- Desktop or laptop equipped with at least:
- Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.
- A minimum of 8 GB RAM.
- Backup Device:
- Must meet or exceed the performance of an Intel Core i3 processor.
- Must be functional during power interruptions.
- Peripherals and Workspace:
- A functioning webcam.
- A noise-canceling USB headset.
- A quiet, dedicated home office space.
- A smartphone for communication and verification purposes.
Benefits
- Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
- Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
- Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
- Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
- Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
- Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.