Serve as the primary point of contact for the sales team while they are in the field, ensuring continuity of operations, communication and escalation management
Triage inbound leads, inquiries, and internal requests on behalf of traveling reps, routing them to the appropriate person or handling directly as needed
Manage team's CRM hygiene, reviewing pipeline entries, flagging stale records, and ensuring data accuracy in Hubspot and other tech stack tools
Coordinate closely with Marketing, and Sales Leadership to relay field insights and maintain alignment across parties
Participate in daily or weekly stand-up calls with reps to keep communication tight and resolve blockers in real time
Identify overdue invoices in collaboration with Finance function and connect with clients to get invoices paid and resolved
Own and maintain the master travel calendar for the entire sales organization, including BDRs, AEs, and Sales Leadership
Coordinate all sales travel, flights, hotels, ground transportation, and conference registrations, in coordination with Marketing team and in alignment with company travel policy and budget guidelines
Proactively identify scheduling conflicts, overlapping coverage gaps, or blackout periods and work with managers to resolve them
Build and distribute weekly travel summaries and itineraries to all relevant stakeholders in collaboration with Marketing team
Liaise with the Finance and Operations teams to ensure compliance with travel spend policies
Maintain and update internal playbooks, talk tracks, and enablement materials
Foster a cohesive team culture across a distributed, travel-heavy workforce through consistent communication and recognition
Requirements
6+ years of experience in a sales operations, sales management, or BDR/SDR leadership role
Proven experience coordinating logistics or travel for a team or organization
Strong proficiency with CRM platforms (Hubspot preferred) and sales engagement tools (LinkedIn Sales Navigator, Gong)
Experience working with finance tools (QuickBooks, Maxio) and/or in collections
Excellent organizational skills with a demonstrated ability to manage multiple priorities simultaneously
Strong written and verbal communication skills; comfortable interfacing with senior leadership
Ability to thrive in a fast-paced environment while maintaining attention to detail.