Key skills
AnalyticsLeadershipMentoring
About this role
Role Overview
- Leading by example and showing what customer-obsessed means.
- Analyzing and optimizing incoming requests.
- Developing strategies to improve customer experience and satisfaction.
- Recruiting, mentoring and managing your team.
- Understanding and setting the needs and relevant tone for customers.
- Taking action to ensure customer support is delivered effectively.
Requirements
- Proven leadership experience and background from customer experience, customer insights, or similar field.
- Experience and passion for working with analytics.
- Passionate about customer experience and enjoy working and engaging with people.
- Data-driven and able to work with data and turn your findings into actions.
- Can-do attitude and positive energy.
- Skills and know-how to motivate your team.
- Tech-savvy and enjoy learning and teaching others.
- Ability to think on your feet and multi-task.
- Fluent/native in Romanian and full proficiency in English (C1).
Benefits
- Competitive salary
- Flexible working hours
- Professional development budget
- Home office setup allowance
- Global team events