Field Training & Onboarding Supervisor

Role Overview

• Guild Garage Group is seeking a highly organized, operationally minded, and relationship-driven Field Onboarding Supervisor to own and scale onboarding programs across our growing portfolio of brands.
• Own and manage onboarding and early training programs
• Maintain and continuously improve onboarding curriculum, training materials, facilitator guides, SOPs, assessments, and certifications
• Ensure onboarding programs remain current and aligned with operational processes, systems, tools, and expectations
• Standardize onboarding experiences while allowing flexibility for brand-specific needs
• Build and support scalable onboarding frameworks as Guild continues to grow and acquire new brands
• Facilitate engaging virtual and/or in-person onboarding sessions for new hires
• Deliver high-energy training experiences focused on practical application and skill development
• Conduct role plays, coaching sessions, certifications, and onboarding check-ins
• Support new hires throughout onboarding through regular follow-up, coaching, and progress tracking
• Reinforce company culture, accountability, and operational expectations during onboarding
• Partner closely with brand leadership to support successful onboarding execution and field readiness
• Help operational leaders strategize onboarding experiences based on team structure, staffing, and operational capacity
• Support train-the-trainer initiatives to help field leaders effectively reinforce onboarding and OJT expectations
• Monitor onboarding progress, certification completion, and onboarding adherence across brands
• Conduct onboarding audits and identify opportunities to improve onboarding consistency and execution
• Build strong relationships with operational leaders and act as a trusted onboarding partner
• Track onboarding metrics including ramp progression, onboarding completion, retention trends, certification outcomes, and performance indicators
• Partner with Recruiting, Operations, and leadership teams to identify onboarding gaps and performance trends
• Maintain onboarding systems, learning platforms, reporting, and training documentation
• Use onboarding data and feedback to continuously improve onboarding effectiveness and learner outcomes
• Manage onboarding communications, scheduling, attendance tracking, and program coordination across multiple time zones
• Collaborate with Operations, Recruiting, HR, and Brand Leadership teams to align onboarding programs with business needs
• Support implementation of new operational processes, tools, and systems into onboarding experiences
• Help create a consistent onboarding experience that supports employee retention, readiness, and long-term success.

Requirements

• 3+ years of experience in onboarding, training, enablement, learning & development, coaching, or operational training
• Experience in service-based, home service, field operations, installation, trades, or customer-facing operational environments strongly preferred
• Previous experience building, managing, or facilitating onboarding programs preferred
• Strong facilitation and presentation skills with the ability to engage both virtual and in-person audiences
• Strong coaching, communication, and relationship-building skills
• Ability to influence operational leaders and drive accountability across teams
• Experience creating onboarding content, SOPs, assessments, guides, and learning materials
• Strong organizational, project management, and follow-up skills
• Comfortable managing multiple priorities, brands, stakeholders, and time zones simultaneously
• Experience with onboarding systems, LMS platforms, or operational tools such as ServiceTitan or eduMe preferred
• Sales or commission-based operational experience is a plus
• Willingness to travel 25%

Benefits

• Competitive pay with incentives
• Health, Vision, Dental insurance
• PTO
• Holidays
• 401k and matching
• Employee Discount
• Employee Referral