Product Manager – Mobile Devices

Role Overview

• Conduct in-depth surveys and interviews with customers and agents across target markets and customer segment to identify the most desirable features, specifications, and improvements for new phone models.
• Synthesize findings into structured, prioritized market requirement briefs segmented by geography and customer type, to serve as inputs into device development
• Identify and maintain a list of the most relevant competitive phone models for use as benchmarks in lab testing, based on market positioning and customer alternatives
• Define hardware and OS benchmarking criteria — both quantitative (e.g. performance, battery life, RF signal quality) and qualitative (e.g. user experience, build quality, ergonomics)
• Define field trial requirements for market validation, including survey instruments, success metrics, and clear pass/fail criteria
• Write an integrated field trial plan that consolidates requirements from the Business Unit, Hardware & Software Engineering teams into a single, cohesive document
• Organize and manage field trials end-to-end: site selection, participant training, sales enablement, survey deployment, and results reporting
• Report issues surfaced during trials — from customers, field teams, and the Contact Center — to the Hardware & Software Engineering teams promptly and in full detail upon discovery, to support their technical tracking and resolution processes
• Ensure market-side inputs (survey results, customer feedback, field observations) are fed back to the Hardware & Software Engineering teams in a format that supports their end-to-end technical review and model approval process.
• Maintain alignment with the Engineering teams on project status, schedule milestones, and known technical risks for each device under evaluation from to time.
• Escalate delays or blockers that affect market validation timelines to relevant stakeholders promptly
• Serve as the primary point of contact for all device programmes, ensuring Business Unit requirements are clearly communicated and tracked through to launch.
• Serve as the central owner of post-launch product feedback for all currently used phone models, covering both hardware and software performance in the field
• Systematically collect and consolidate feedback and improvement suggestions from all relevant internal touchpoints — including the Contact Center, After-Sales team, and field sales teams — into a structured, regularly updated feedback log
• Dissect consolidated feedback to identify recurring issues, patterns, and prioritised improvement opportunities across hardware, Android OS, and MDM software layers.
• Share structured findings with the Engineering teams in a clear, actionable format; ensure feedback is tied to specific models, software versions, and affected customer segments where possible.
• Track the status of all flagged issues and requested improvements through to resolution; maintain visibility on progress and hold relevant engineering teams accountable to agreed timelines
• Support the planning and deployment of hardware and software upgrades arising from field feedback
• Lead end-of-life decision-making and planning for existing phone models, coordinating with Commercial, Engineering & Operations stakeholders on timing, transitions, and downstream commercial impacts.

Requirements

• 5+ years in product management, or market strategy in mobile devices or consumer electronics.
• Bachelors or Higher National Diploma from a reputable institution in Engineering or similar background
• Familiarity with ODM and device development processes.
• Experience designing and running structured field trials or market validation programmes.
• Track record of cross-functional collaboration across engineering, software and commercial teams
• Hands-on experience in device QA, device acceptance testing, or technical product validation — able to write precise, testable hardware and software acceptance,

Skills:

• Good analytical skills — able to synthesize qualitative and quantitative customer inputs into clear, prioritized recommendations
• Comfortable reading and interpreting technical test reports, lab results, and software release notes; able to ask informed questions of engineering teams and critically assess their responses
• Excellent written and verbal communication; able to produce crisp requirement documents, integrated plans, and executive-ready reports
• Structured project management; able to coordinate multiple concurrent workstreams across geographies and time zones
• Good Excel skills on data analytics and familiarity with relevant excel formulas.

Tech Stack

• Android

Benefits

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• Professional growth in a dynamic, rapidly expanding, high-social-impact industry
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.