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Senior Technical Support Engineer, Networking at NVIDIA | JobVerse
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Senior Technical Support Engineer, Networking
NVIDIA
Remote
Website
LinkedIn
Senior Technical Support Engineer, Networking
India
Full Time
3 hours ago
Visa Sponsorship
Apply Now
Key skills
Ansible
Linux
Switching
Project Management
Communication
About this role
Role Overview
Tier 3 support: installing, supporting, and resolving technical issues and challenges
Develop & present technical & comprehensive solutions to customer problems, including the project management of complex installations
Problem reporting, customer concern, replication, and resolution management
Respond to customer technical inquiries
Site visits and conference calls with customers and partners
Developing & refining internal processes to improve support efficiency and productivity
Requirements
B.Sc. in Computer Science, Software engineering, or Electrical Engineering or equivalent experience
5+ years of experience in providing Customer Support for hardware & software products required
Extensive knowledge and troubleshooting experience with network equipment and network protocols, including IP, L2, and L3 protocols required
Extensive knowledge and troubleshooting experience with LAN Switching/routing (STP, MSTP, MLAG, VPC, VRRP, LACP) and routing
IP Routing protocols (OSPF, BGP, PIM) and virtualization, EVPN, VXLAN
Linux experience and scripting
Automation
Ansible
The ability to work under pressure and support high-level customers
Experience with operating and configuring major vendors’ network equipment such as switches and routers
Analysis and diagnosis of highly complicated networking problems
Good communication and presentation/oral skills
Excellent verbal and written English skills
Tenacious, with good follow-up, and attention to detail
Tech Stack
Ansible
Linux
Switching
Benefits
Health insurance
Retirement plans
Paid time off
Apply Now
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