Senior Technical Program Manager – Store Experience Technology

Role Overview

• Contribute to the delivery roadmap, planning for the next 6 to 10 months, ensuring that requirements are independent of a specific implementation.
• Engage with product management and engineering teams to align prioritization of store and operations initiatives and key metrics that define the success of these initiatives.
• Manage scope, resources, and schedules, balancing trade-offs between short-term iteration and longer-term planning.
• Maintain and evolve the program roadmap cross-teams, ensuring understanding of project goals and vision with a focus on reliable and scalable store technologies that enable operational excellence.
• Identify hard external dependencies and ensure that systems can meet targeted service-level objectives.
• Work directly with engineering and product teams to estimate work and create appropriate program milestones.
• Build and manage relationships with partners and stakeholders, resolving issues and negotiating timing of dependencies to ensure successful delivery.
• Demonstrate a broad understanding of system functionality and interactions, participating in design review processes and serving as a subject matter expert for the overall program.
• Lead teams through the full project lifecycle, including ideation, definition, build, testing, launch, and support & closure phases, utilizing appropriate project management methodologies and tools.
• Ensure a comprehensive testing strategy aligns with initiative goals and oversee the execution of end-to-end testing.
• Oversee the deployment plan for products or systems, coordinating across teams and functions, identifying, and mitigating risks, and ensuring quality and performance standards are met.
• Identify and produce valuable analytics for improved performance and business decisions.
• Innovate and drive process improvements within program governance.
• Use retrospectives throughout the program lifecycle to ensure a continuous improvement mindset.

Requirements

• A 4-year degree in Computer Science, Engineering, or a related technical field is preferred, or equivalent experience.
• 5+ years of professional experience in program management within a technology environment.
• 5+ years of experience partnering with engineering teams to develop, deliver, and successfully deploy technology solutions into production or operational environments.
• Exceptional technical acumen with the ability to engage deeply with engineering teams — understanding complex system designs, architecture decisions, and integration points — and providing informed recommendations without being an engineer.
• Proven track record partnering closely with engineering teams to design, develop, deliver, and successfully deploy complex technology solutions into production or operational environments.
• Demonstrated ability to lead multiple concurrent programs or initiatives, driving clarity across ambiguous problem spaces and ensuring alignment to organizational priorities.
• Strong stakeholder management and influencing skills, capable of navigating across engineering, product, store operations, and leadership teams to drive alignment and remove barriers.
• Expert in project management tools such as JIRA, Confluence, GitLab and other relevant software or ability to pick up various software tools quickly.
• Proficient with Agile methodologies and frameworks.
• Expert understanding of SDLC methodologies.
• Excellent problem-solving skills and the ability to identify and mitigate risks proactively.
• Experience with large-scale enterprise software/services.
• Experience drafting technical requirements.
• Preferred Qualifications: Project Management Professional (PMP) certification.
• Professional experience delivering solutions built on AWS/GCP.
• Agile, lean, and Kanban delivery process experience.
• Experience supporting retail systems/solutions.
• Experience driving the modernization of legacy store technologies or implementing new hardware, POS, or associate-facing systems across large retail environments.

Tech Stack

• AWS
• Google Cloud Platform
• PMP
• SDLC

Benefits

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources
• This position may be eligible for performance-based incentives/bonuses
• Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.