Key skills
ShopifyCommunication
About this role
Role Overview
- Support customer communication, delivery coordination, order administration, reporting, and operational workflows
- Respond to customer emails and inquiries
- Provide order updates and delivery information
- Send personalized customer communications following established templates
- Monitor incoming orders from Shopify
- Send confirmation and follow-up messages to customers
- Coordinate delivery scheduling and booking activities
- Prepare weekly operational and finance-related reports
- Assist with tax-related administrative documentation
Requirements
- Prior customer service experience required
- Strong Excel and spreadsheet experience required
- Administrative support experience preferred
- E-commerce experience preferred
- Shopify experience preferred but not required
- Experience coordinating deliveries, logistics, or operations is a plus
- Strong written and verbal English communication skills
- Ability to work independently with minimal supervision
Benefits
- Competitive rates
- Weekly payments
- Various open roles are available
- Free training and upskilling
- Constant support and guidance
- A vibrant community always ready to support you