work to develop, design and own technical solutions on the ServiceNow platform
provide administration, application development, maintenance, and technical support
configure robust solutions to the customer utilizing the ServiceNow platform
collaborate with application teams to design and implement data interfaces
coordinate and solve complex technical data and transformation issues
develop, maintain, and execute reports, dashboards, and analytics
support data imports and integrations
maintain the CMDB (including CSDM)
answer technical and application configuration questions
create and maintain system design, operations, and platform documentation
support Knowledge Management and Asset Management processes
maintain certificate management knowledge
plan, execute, monitor, control, and close technical tasks related to configuration
provide software coding and customization
update and maintain a comprehensive testing protocol for ServiceNow instance upgrades
obtain and analyze/interpret business requirements to propose sustainable solutions

ITIL Concepts
Agile/Scrum
Experience developing, updating, and interpreting JavaScript on the ServiceNow platform.
Advanced scripting experience
In depth knowledge of development on the ServiceNow Platform, including client and server scripting, ServiceNow REST API, and custom widget development in Service Portal.
Knowledge of ServiceNow development and configuration best practices.
Knowledge of ServiceNow database hierarchies and design.
Experience with development, customization, and administration of multiple components of ServiceNow.
Working knowledge of HTML, CSS & Power shell.

medical, dental, vision, life and disability, accident/critical illness/hospital, well-being, legal, identity theft and pet benefits
Retirement
paid time off/holidays
leave and incentive plans

IT Service Management Engineer

Key skills