Answer inbound calls, emails and text messages from patients, caregivers, families, external providers and other facilities
Schedule and maintain contact with patients via phone or email
Explain health insurance benefits and eligibility to patients, process copays and coinsurance as needed
Under clinical supervision, ask screening questions and document patient safety, behavior, function, medications, care needs, and advanced care plans
Under clinical supervision, ask screening questions and document caregiver issues such as burden, depression, and poor coping
Report screening to the clinical team (nurse, social worker, doctor) who will provide direction in implementing a care plan
Send educational materials and information about care with Isaac and other local community based service options as indicated in the patient’s care plan
Follow up after all appointments to provide next steps and coordinate care as documented by the provider
Request external medical records, labs and imaging results
Promote a compassionate environment by providing emotional and psychological support to patients, caregivers and families
Document patient care and instruction in EHR
Coordinate patient care with external clinics, providers and facilities as documented in the EHR by the provider
Escalate patient concerns to the clinical team to maintain an appropriate scope of practice for this role
Maintain participant’s privacy according to HIPAA regulations

Prior experience coordinating/navigating care for patients, caregivers, and their loved ones
Genuine empathy and patience
Exceptional time management and communication skills
Bonus points if you speak Spanish
Experience with a patient population who experience cognitive challenges

Mission-driven impact: Shape the future of the #1 largest and fastest growing online brain health care company in the world
Opportunity to participate in strategic development initiatives to improve our clinical quality, safety, and processes across the organization
Access to continuing training and education
Remote-first model: Work virtually from anywhere in the United States
A highly responsive and supportive team of clinical and operational management
Decreased administrative time for clinicians through ongoing technology improvements and automation

Care Navigator

Key skills