Training Manager – Armour Simulation Centre

Role Overview

• Oversees multiple customers, and the management, performance, and completion of multiple training support services.
• Interacts with customer personnel from Exercise units to Training doctrine.
• Interacts with internal business development personnel to assist in strategic initiatives in the region.
• Prepares proposals to provide for conduct of Training Management and Support Services for Armour Simulation Center.
• Determine staff hours, number of personnel, and type of competency required for each support.
• Provides data to fulfill customer requirement and for internal improvement and provides required information.
• Delivers quality services rendered for each training to meet company and customer objectives.
• Recommends and implements changes to enhance facility and employee productivity.
• Responsible for the creation and execution of Training Plan and Business Process Documents.
• May require covering for Training Coordinator Role during their absence.
• May require working overseas (short term up to 2 months) when required.

Requirements

• Responsible for overall service quality and staff performance in Armour Simulation Centre Programme,
• Oversight of single or multiple transit agency customers.
• Directs and coordinates all services related to ASC Program including, but not limited to Facility Management and Usage, KPI matters, Staff Discipline, Staff Training and Proficiency, Service Quality, Business Processes, Training Result and Feedbacks, and End-User Experiences.
• Responsible for the day-to-day operation and control of assigned service staff.
• Conduct project status meeting and participates in program review.
• Reacts to customer complaints and brings to resolution in a timely manner.
• Ensure customer satisfaction by taking proactive steps to problem solve.
• Promotes teamwork within department and company.
• Recruits and hires all services related positions for department/location.

Benefits

• We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds.
• We do not discriminate based on any protected characteristic under applicable law.