Serve as a working leader providing support to a claims manager with leadership and claim technical responsibilities
Oversee work done within the Commercial Transportation, Delivery/Courier Claims adjusting staff
Deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance
Balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim
Foster a positive work environment, promote teamwork, and encourage professional growth and development
Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation

Minimum 5 years of experience in commercial transportation, with a focus on delivery and/or courier claims
Minimum of 3 years of leadership experience with a preference for experience managing in a fully remote environment
Active licensure, home state or designated home state
Willingness to obtain all relevant licenses within 45 days of hire
Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
Demonstrated commitment to quality, accuracy, and attention to detail
Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information.

Generous health-insurance package with nationwide coverage, vision, & dental
401(k) retirement plan with employer matching
Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
Generous family leave policy
Work from anywhere to facilitate your work life balance
Apple laptop, large second monitor, and other quality-of-life equipment you may want.

BI Claims Team Lead, Courier Delivery

Key skills