Installation Coordinator

Role Overview

• Lead end-to-end coordination of installation projects, ensuring all equipment, materials, and travel logistics are prepared and aligned with project timelines
• Partner with customers and internal teams to confirm scope, expectations, and readiness prior to installation
• Monitor installation progress and proactively address risks to ensure timely and successful delivery
• Serve as a primary point of contact during installations and post-install support
• Deliver on-site training and follow-up to ensure effective system use and minimal operational disruption
• Build strong relationships with customers through responsive communication, professionalism, and timely resolution of issues
• Diagnose and resolve complex hardware, software, and networking issues
• Provide both remote and on-site technical support to minimize customer downtime
• Perform system upgrades, repairs, and preventative maintenance on equipment
• Maintain accurate records of service activities, customer interactions, and project updates using systems such as HubSpot
• Create and maintain knowledge base documentation to support team efficiency and consistent service delivery
• Identify opportunities to improve processes, tools, and overall service delivery
• Maintain customer confidentiality and adhere to all applicable compliance and ethical business conduct standards
• Complete all required training within established timeframes
• Maintain regular attendance and availability, including participation in on-call support as needed
• Perform other duties as assigned.

Requirements

• Associate degree in Electronics, Computer Science, or related field, or a combination of education and relevant experience
• Minimum of three (3) years of troubleshooting, hardware repair, or technical field service experience
• Experience managing or coordinating installation or service projects preferred
• Military experience is a plus
• Ability to travel to customer locations
• Strong project coordination and prioritization skills in a multi-project environment
• Advanced troubleshooting capabilities across computer systems, peripherals, and networking environments
• Ability to install, configure, and maintain hardware and software systems
• Effective communication skills, including the ability to translate technical information for non-technical users
• Demonstrated ownership and accountability for customer outcomes
• Proactive problem-solving mindset with the ability to anticipate and address issues
• Ability to work independently while collaborating effectively with cross-functional teams
• Strong documentation and organizational skills
• Customer-focused approach with a commitment to service excellence.

Benefits

• Comprehensive mental health and wellbeing resources
• Nationwide Blue Cross Blue Shield PPO with employee-friendly plan design, including an $850 individual annual medical deductible and $25 office visit copays, with low biweekly premiums
• Company-paid basic life/AD&D, short-term and long-term disability insurance
• Rx, dental, vision, other voluntary benefits, and FSA
• Employer-matched 401k Plan
• Comprehensive PTO plan