Provide on-site product demonstrations, technical support, maintenance, and operational guidance
Ensure that systems are fully functional and meet operational requirements
Install, maintain, troubleshoot, and repair L3Harris Tactical Radio communications systems and equipment in the field
Conduct system diagnostics and perform preventive maintenance to ensure equipment reliability and performance
Coordinate with engineering and technical teams to resolve complex issues and implement system upgrades or modifications
Document field service activities including maintenance records, service reports, and incident logs
Develop and maintain strong customer relationships by providing exceptional service and technical expertise
Assist in the development of technical manuals, guides, and training materials for end-users
Provide feedback to product development teams based on field experiences and customer input

Bachelor’s Degree and minimum 4 years of prior relevant experience
Graduate Degree and a minimum of 2 years of prior related experience
In lieu of a degree, minimum of 8 years of prior related experience
Proven experience in field service, particularly with L3Harris Tactical Radio and communications equipment or related military communication systems
Proficiency in programming and use of L3Harris Falcon IV Product Line
Proficiency in programming and use of L3Harris Falcon III Product Line
Experienced in networking with IP-capable waveforms
Proficient in IP networking
Experience in working with International Customers
Strong troubleshooting and problem-solving skills
Excellent communication and customer service skills
Familiarity with RF principles, satellite communications, and networking

Tactical Radios Field Service Representative

Key skills