Transition clients onto Thrive managed services
Investigate customer project needs by working with account managers to understand project success criteria and technical requirements
Lead projects by assigning tasks to Engineers and communicating statuses to customers through status update emails and meetings
Ownership of the entire project life cycle
Work with the Account team to properly understand client account balance and invoicing needs
Effectively communicate with client technical and non-technical staff by creating digestible project plans that organize tasks into appropriate phases
Completing Project Coordinator tasks when needed
Collaborate with customers and initialize the service order
Convert orders to projects/tasks/change requests for quick execution
Send and receive requests for information (User Roster, Equipment/Application Inventory, Credentials)
Transition new clients to the Project Delivery team (Project Managers and Deployment Engineers)
Work with an Onboarding Consultant to research and confirm the project scope and service inclusions

Moderate experience in project management and professional services
Skilled in managing project plans, creating timelines, and keeping all parties to task
Interpersonal Skills
Strong Verbal and Written Communication, Conflict Resolution, Positive Attitude, Teamwork
Understanding of cloud computing, networking, cyber security, and disaster recovery concepts
Familiarity with Thrive technologies included but not limited to: Office 365, Microsoft Server OS, Private Cloud, Public Cloud (Azure), Networking (Firewalls, Switching, Access Points), Disaster Recovery, Backup technology
Project management certification (PMP, CAPM, Prince etc.) would be great
Experience using SmartSheets and/or ServiceNow (or other project management software) would be great
Willingness to improve team processes and contribute to team and company initiatives

Associate Project Delivery Lead

Key skills