Deliver customer facing hands-off technical planning (remediation) and deployment guidance.
Leverage provided technical guidance and presentation materials to articulate the process of technical onboarding.
Utilize Microsoft designed step-by-step deployment guides to effectively, remotely assist customers while they deploy Microsoft 365, Copilot, and security services.
Interact daily with your team members, as well as other members from the Services department.
Leverage Microsoft FastTrack SMEs as support when technical roadblocks emerge to diagnose appropriate next steps.
Collaborate to provide and share technical issue resolution knowledge and deployment/ adoption processes and best practices.
Maintain strong working knowledge of our services, including scope, delivery resources, and all required tools and products.
Attend Microsoft FastTrack Community calls and Office Hours to stay connected and up to date on Microsoft programs and available resources.
Suggest ways to optimize our ability to serve the customer and meet our financial goals through the program.

Bachelor’s Degree in Computer Science or a related field, or 2-4 years of experience customer support
2+ year of implementation experience in Intune, Active Directory environments, Office 365 (Exchange Online) and Defender.
Understanding of Active Directory, Azure AD / Azure AD Connect, ADFS, and Microsoft cloud identity management technologies.
Demonstrated administrator knowledge of Microsoft on-premise communications and collaboration systems such as Exchange and OneDrive for Business.
SharePoint knowledge is a plus.
Microsoft Certifications are a plus.

M365 Deployment Guidance, Technical Advisor

Key skills