MT SC ERP D&T Manager

Role Overview

• Serve as the primary EMEA Operate State contact for the supported Distribution and Transportation business area
• Ensure effective coordination between business stakeholders, Super Users, Global Product Owners, Technical Owners, and JJT
• Build strong, collaborative relationships with end users, Super Users, and global platform teams to foster alignment, adoption, and effective use of the SAP S/4HANA platform
• Coordinate and support standardized regression testing processes within the business function, ensuring consistency, quality, and alignment with release and deployment timelines
• Support persona-based security role design and maintenance in alignment with global standards, business requirements, and compliance expectations
• Identify, track, and analyze business errors, coordinate resolution efforts, support escalation management, and identify trends for continuous improvement
• Partner with the Super User community to manage platform enhancement requests, ensuring alignment with global design governance, business value, and functional priorities
• Support smooth transition of newly deployed users from hypercare to Operate State, ensuring readiness, adoption, and a positive onboarding experience
• Develop and implement an Operate State transition model as part of the continuous design, build, test, deploy, and support methodology framework
• Lead intake, assessment, and prioritization of platform demands from the supported area, managing funding alignment, governance interdependencies, and backlog prioritization
• Collaborate with JJT to deliver a unified business-technology support model covering enhancements, capability building, issue resolution, and escalation management
• Partner with the Master Data Governance team to implement a coordinated data support model that strengthens data quality, consistency, and operational reliability
• Manage KPIs and Control Tower metrics for the supported business function(s), partnering with stakeholders to ensure visibility, issue tracking, proactive risk mitigation, and continuous improvement
• Lead the design and delivery of the Super User Certification program, including curriculum development, training execution, engagement tracking, and competency validation
• Oversee Super User communities within the assigned area, ensuring ongoing training, onboarding, engagement, knowledge sharing, and proactive succession planning
• Maintain and continuously improve tools, processes, and governance routines within the Operate State support model to enhance efficiency and effectiveness
• Provide functional support for projects impacting SAP S/4HANA in the supported area, collaborating with cross-functional teams to ensure business requirements are reflected in system design, testing, deployment, and sustainment

Requirements

• Minimum bachelor’s degree required
• Minimum of 5 years of experience in Operations, Supply Chain, Customer Service, or large-scale ERP transformation programs
• Minimum of 3 years of ERP platform support and/or transformation experience in the healthcare or health services industry
• Thorough knowledge of Distribution and Transportation management principles required; experience applying these principles and processes within an SAP environment is highly preferred
• Excellent analytical, problem-solving, communication, and stakeholder management skills required
• Ability to work collaboratively in a fast-paced, complex, and cross-functional environment required
• Strong understanding of SAP S/4HANA architecture, modules, and implementation lifecycle required
• Strong interpersonal and influencing skills, with demonstrated ability to collaborate across workstreams to achieve desired results required
• Experience developing, implementing, and/or supporting operational technology processes within a Distribution and Transportation workstream, site, or team required
• Experience managing project timelines and milestones in complex business environments required
• Demonstrated ability to engage and establish relationships with business partners required
• Experience working in a complex, multi-ERP or multi-system environment required
• Ability to travel up to 25% required.

Tech Stack

• ERP

Benefits

• Inclusive work environment
• Professional development opportunities
• Equal opportunity employer