Partner with leadership and cross functional team to develop programs and projects to create and improve KLA Service processes and infrastructure to drive business strategies
Coordinate project schedule and strategies with other project owners
Interface with KLA Services functional teams: New Products, Technical Support, Install, Supply Chain, Marketing, Sales, and across KLA’s manufacturing, product divisions, and quality teams
Identify, develop, and implement systems and process improvements to optimize, enhance efficiency, and reduce operational overhead
Conduct end-to-end process modelling, identify improvements, understand dependencies between complex processes and systems, and hand-offs
Advocate for and oversee the implementation of AI tools and systems to improve operational efficiency
Manage activities for the program project plan, track achievements, create and track critical metrics, managing scope/schedule/budget, and providing structured reporting executive leadership
Act as a change agent, driving process changes across the organization, using change management standards and methodologies
The opportunity for travel domestically and foreign to collaborate with KLA global teams
This candidate will manage 2-3 people as well as cross functional teams
Up to 25% travel

5 years of related experience with a bachelor’s degree; or 3 years and a master’s degree; or equivalent work experience
PMP Certified
Experience with Customer Relationship Management, quality control systems, and methodology (DMAIC, Six Sigma)
Experience with Service delivery of capital equipment
Experience with use of AI\LLM tools
Exposure to Enterprise Systems CRM, SAP, ECO management
Ability to work across multiple time zones with a geographically dispersed team

Operations Project Manager – Services

Key skills